Brunnenhof Logo

Privacy Policy | The German version of our Privacy Policy takes precedence over the English version. In case of doubt, the German version shall be taken as reference.

1. The responsible body within the meaning of the data protection laws is:

FHM Brunnenhof GmbH
Schillerstrasse 36
80336 Munich
Phone: +49 89 545100
Fax: +49 89 54510-555
Email: hotel@brunnenhof.de

We appreciate your interest in our website www.brunnenhof.de (hereinafter “website”) The website offers you as a user (hereinafter “user”) the opportunity to inform yourself about our room offers, to book if you are interested and vacant and to contact us for inquiries. We take the protection of personal data very seriously and adhere to the rules of data protection laws and other data protection-relevant requirements.

Below we would like to inform you as a user of our website about the handling of your data and give you an overview of the measures we have taken to protect personal data. You can revoke any consent given at any time with effect for the future. If you have any questions regarding the use of your personal data by us, please contact us (see above).

2. Duration of storage of personal data, or Criteria for determining the duration, as well as the purpose and scope of the processing:

We only store personal data processed by us in the context of a general contact request, by email or contact form for as long as is necessary for the respective correspondence. For general inquiries addressed to us by e-mail or contact form, the corresponding personal data will only be stored for the purpose of the respective correspondence. No further processing takes place.

Personal data requested by us in connection with a room booking will be stored for as long as this is necessary for contract processing and any subsequent contract-related correspondence or in the case of documents relevant to commercial and/or tax law that contain personal data, as long as the legal deadlines of the Commercial Code and the Tax Ordinance provide for the retention of these documents. In addition, we use your email address for the purpose of direct advertising for our own similar offers and to send a link for a rating tool, unless you have already objected to this use. You can object to the use for the purpose of direct advertising at any time.

3. Legal basis

Legal basis for the processing of personal data in connection with a room booking, general request by email or contact form: Article 6 GDPR

4. Transfer of personal data to third parties

The personal data of the user will be treated confidentially and will in principle only be passed on to external service companies if this is necessary for the fulfillment of the contract and processing of inquiries, as well as quality assurance. The external service providers are obliged to treat the data confidentially and securely and may only use this data to the extent necessary to fulfill their tasks.

This also applies in particular to any payment processing via external service providers as well as the exchange of data for creditworthiness information for the purpose of credit check in the event of legitimate interest or in the event of non-contractual conduct. The user’s interests worthy of protection are taken into account in accordance with the statutory provisions.

Otherwise, personal data will only be passed on if the user has previously expressly consented or if this is necessary for the prosecution of criminal offences. Una transmisión a las autoridades o instituciones estatales con derecho a proporcionar información solo tendrá lugar si existe la obligación legal de proporcionar información o si se toma una decisión judicial. Your interests worthy of protection will be taken into account in accordance with the statutory data protection regulations. If necessary, we may be obliged by law to disclose your data to third parties. We only comply with such requests to the extent necessary, within the framework of the legal obligation.

Any consent given by you to the transfer of the data can be revoked at any time and without giving reasons to us (contact section 1).

5. Links to other websites

This website contains links to external websites of third parties, on whose contents we have no influence. Therefore, no liability can be given for this external content. The contents of external pages linked here do not reflect the opinion of the website operator, but are merely for information and the presentation of contexts. The respective provider or operator of the pages is always responsible for the content of the linked pages. The linked pages were checked for possible legal violations at the time of linking. At the time of linking, illegal content was not recognizable. However, a permanent control of the linked pages is not reasonable without concrete evidence of an infringement. Upon notification of legal violations, we will remove such links immediately.

6. Server log files/statistical evaluations:

Log files about the access of the user of the pages are recorded on the servers, in particular fixed or dynamic IP addresses of the calling user, accessed pages, browser type, referrer addresses, access date and access time. We can retrieve this data. The data contained in the log files will be used exclusively for static purposes. An identification of the user does not take place – unless required by law.

The provider of the pages automatically collects and stores information in so-called server log files, which your browser automatically transmits to us. These are:

  • Browser type and browser version
  • Operating system used
  • Referrer URL
  • Host name of the accessing computer
  • Time of the server request
  • IP address

This data will not be combined with other data sources.

The basis for data processing is Art. 6 para. 1 lit. b GDPR, which permits the processing of data for the fulfillment of a contract or pre-contractual measures.

7. SSL or. TLS encryption

For security reasons and to protect the transmission of confidential content, such as orders or inquiries that you send to us as the site operator, uses an SSL or TLS encryption. . You can recognize an encrypted connection by the fact that the address line of the browser changes from “http://” to “https://” and by the lock symbol in your browser line.

If the SSL or TLS encryption is activated, the data you transmit to us cannot be read by third parties.

8. Cookies

The Internet pages partly use so-called cookies. Cookies do not cause any damage to your computer and do not contain viruses. Cookies serve to make our offer more user-friendly, effective and secure. Cookies are small text files that are stored on your computer and stored by your browser.

Most of the cookies we use are so-called session cookies. They will be automatically deleted at the end of your visit. Other cookies remain stored on your device until you delete them. These cookies allow us to recognize your browser the next time you visit.

You can set your browser so that you are informed about the setting of cookies and allow cookies only in individual cases, exclude the acceptance of cookies for certain cases or in general, and activate the automatic deletion of cookies when closing the browser. When cookies are deactivated, the functionality of this website may be limited.

Cookies that are necessary to carry out the electronic communication process or to provide certain functions desired by you (e.g. shopping cart function) are stored on the basis of Art. 6 para. 1 lit. f DSGVO. The website operator has a legitimate interest in the storage of cookies for the technically error-free and optimized provision of its services. Insofar as other cookies (e.g. cookies to analyze your surfing behavior) are stored, they will be treated separately in this privacy policy.

8.1 Implementation

We use the consent tool “Real Cookie Banner” to manage the cookies and similar technologies used (tracking pixels, web beacons, etc.) and consents in this regard. Details on how “Real Cookie Banner” works can be found at https://devowl.io/de/rcb/datenverarbeitung.

The legal basis for the processing of personal data in this context is Art. 6 para. 1 lit. c DS-GVO and Art. 6 para. 1 lit. f DS-GVO. Our legitimate interest is the management of the cookies and similar technologies used and the consents in this regard.

The provision of personal data is neither contractually prescribed nor necessary for the conclusion of a contract. You are not obliged to provide the personal data. If you do not provide the personal data, we will not be able to manage your consent.

9. Plugins & Tools

HotelNetSolutions (essential)
PAYONE (essential)
Google Hotel Ads (essential)
MyHotelShop (essential)

Hotline & Hotline Connect 24 (essential)

HotelNetSolutions GmbH, Genthiner Stra├če 8, 10785 Berlin is commissioned to provide the booking system on brunnenhof.de/buchen. The use includes the interface between OnePageBooking of HotelNetSolutions GmbH and Google Hotel PriceAds (external in Google Search and Google Maps) of Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA via myhotelshop of myhotelshop GmbH, Flo├čplatz 6, 04107 Leipzig. As a result, marketing takes place with Google Ads / DSA / Remarketing / Bing. A transfer of availability, quotas, prices, minimum stays to the channel managers as well as the import of online bookings will be realized with X hotline frontoffice of Softec AG Softwaretechnik und Systemberatung, Durmersheimer Str. 55, 76185 Karlsruhe. Payment interfaces are provided by PAYONE GmbH, Lyoner Stra├če 9, 60528 Frankfurt am Main

The use of HotelNetSolutions is in the interest of implementing the offer and services of FHM Brunnenhof GmbH. This constitutes a legitimate interest within the meaning of Art. 6 para. 1 lit. f GDPR.

The use of Google Inc. takes place in the interest of the implementation of the offer and the services of FHM Brunnenhof GmbH. This constitutes a legitimate interest within the meaning of Art. 6 para. 1 lit. f GDPR.

The use of myhotelshop is in the interest of implementing the offer and services of FHM Brunnenhof GmbH. This constitutes a legitimate interest within the meaning of Art. 6 para. 1 lit. f GDPR.

The use of Softec hotline and hotline connect 24 is in the interest of the implementation of the offer and services of FHM Brunnenhof GmbH. This constitutes a legitimate interest within the meaning of Art. 6 para. 1 lit. f GDPR.

The use of Softec is in the interest of the implementation of the offer and the services of FHM Brunnenhof GmbH. This constitutes a legitimate interest within the meaning of Art. 6 para. 1 lit. f GDPR.

The use of Payone is in the interest of implementing the offer and services of FHM Brunnenhof GmbH. This constitutes a legitimate interest within the meaning of Art. 6 para. 1 lit. f GDPR.

Google Maps widget integration (functional)

This site uses the map service Google Maps via an API. The provider is Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.

To use the functions of Google Maps, it is necessary to save your IP address. This information is usually transmitted to a Google server in the USA and stored there. The provider of this site has no influence on this data transmission.

The use of Google Maps is in the interest of an appealing presentation of our online offers and an easy findability of the places specified by us on the website. This constitutes a legitimate interest within the meaning of Art. 6 para. 1 lit. f GDPR.

More information on the handling of user data can be found in Google’s privacy policy: https://www.google.de/intl/de/policies/privacy/.

ConsultiiQ GmbH Rating widget integration (marketing)

ConsultiiQ GmbH, Spitalstra├če 1, 38640 Goslar is commissioned to carry out a survey of guests/customers for the purpose of internal quality assurance of FHM Brunnenhof GmbH. The survey takes place by email as part of pre- & post-stay communication. The following data is processed: first name, last name, email address, salutation, language information, date of departure. Group assignment of guests in a file of the format VCS/XLS or the data is entered directly in the system “IIQ-Check” by FHM Brunnenhof GmbH.

The use of ConsultiiQ is in the interest of optimizing the offer and services of FHM Brunnenhof GmbH. This constitutes a legitimate interest within the meaning of Art. 6 para. 1 lit. f GDPR.

More information on the handling of user data can be found in the ConsultiiQ privacy policy: https://www.iiq-check.de/datenschutz

You have the following rights in accordance with the General Data Protection Regulation (GDPR):

Right to information: In accordance with Article 15 GDPR, you can request confirmation as to whether data concerning you is being processed. If this is the case, you have a right to information about the processed information.

Right to revoke consent: If the processing of your personal data is based on consent, you have the right to revoke this consent at any time in accordance with Article 7 GDPR.

Right to object: If the processing of your personal data is necessary to safeguard the legitimate interests of our company, you can object to the processing at any time in accordance with Article 21 GDPR.

Right to deletion: If you have revoked your consent, objected to the processing of your personal data (and there are no overriding legitimate reasons for the processing), your personal data are no longer necessary for the purposes of the processing, there is a corresponding legal obligation or your personal data has been processed unlawfully, you have the right to request the deletion of your personal data in accordance with Article

Right to rectification: If your personal data has been processed incorrectly, you have the right to request the correction of the data immediately in accordance with Article 16 GDPR.

Right to restriction of processing: Under the conditions of Article 18 GDPR, you have the right to request the restriction of the processing of your personal data.

Right to data portability: In accordance with Article 20 GDPR, you have the right to receive personal data provided by you in a structured, common and machine-readable format.

Right of appeal: In accordance with Article 13 GDPR, you have the right to lodge a complaint with the competent supervisory authority.

To assert your rights, you can contact us at the following email addresses: hotel@brunnenhof.de

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